Chief Operating Officer (COO) 

For a service-based company in New Delhi, the Chief Operating Officer (COO) acts as the "executor-in-chief," translating the CEO’s vision into daily operational reality. This role is critical for scaling service delivery, maintaining quality standards, profitability and driving organizational growth in India's competitive service sector.

Job Description:

The COO will oversee the organisation’s daily administrative and operational functions, reporting directly to the CEO. The primary goal is to secure business functionality and drive sustainable growth by optimising service delivery systems and cross-functional workflows.

• Anticipate future trends & implement business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO & Cofounders.

• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and expansion through acquisition of existing & new territories.

• Collaborate with the CEO & cofounders to set goals, drive operations, scale the business, improve employee productivity, define hiring levels & training requirements, and assume P&L responsibility.

• Manage key stakeholders across divisions, collaborating with marketing teams to plan campaigns, with product teams to roll out & drive new product and features.

• Crafting and implementing efficient operational processes that are scalable and sustainable according to the changing needs of the business.

• Drive product/Service management life cycles, from conceptualization to delivery, aligning with market needs and technological trends.

• Oversee sales and marketing strategies, customer relationships, and go-to-market plans

• Collaborate with cross-functional teams to ensure alignment of operations with business objectives.

• Build and mentor high-performing teams across functions to drive performance and accountability.

• Optimize manufacturing processes and resource allocation for improved output and cost efficiency.

• Ensure compliance with industry standards, regulatory requirements, and sustainability goals.

• Define and track KPIs for operations, product development, and sales performance and will own P & L of the unit.

• Foster a culture of continuous improvement, data-driven decision-making, and customer centricity.

Core Responsibility:

• Operational Leadership: Manage day-to-day operations across all service departments to ensure efficiency and alignment with strategic goals.

• Strategic Implementation: Convert high-level business strategies into actionable departmental goals and performance metrics.

• Performance Management: Establish and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.

• Financial Oversight: Manage operational budgets, resource allocation, and cost-control initiatives to ensure profitability.

• Stakeholder Management: Build and maintain relationships with key clients, vendors, and partners to enhance service standards.

Job Specification

Location: New Delhi, India (On-site).

Reporting To: Chief Executive Officer (CEO).

Salary Range: ₹80 lakhs - ₹1 crore per year

Qualifications:

Education:

• B.E. / B.Tech (From Premier Institute)

• Master of Business Administration Degree (MBA) from a premier institute is highly preferred for strategic insight.

Experience:

• Typically 15–20+ years of progressive leadership experience in operations management.

• At least 5 years in a senior management or C-suite role within the service industry.

• Proven track record of scaling business operations, strategy and leading successful digital transformation initiatives.

  
  

Essential Skills:

• Leadership & People Management: Ability to lead diverse, cross-functional teams and foster a high-performance organisational culture.

• Operational Excellence: Expertise in process optimisation, workflow automation, and Lean/Six Sigma methodologies to drive efficiency.

• Strategic Thinking: Capability to translate visionary plans into concrete operating models and long-term roadmaps.

• Financial Acumen: Strong proficiency in P&L management, budgeting, and financial forecasting.

• Communication & Negotiation: Exceptional interpersonal skills for interacting with the board, investors, and external partners.

• Technology Proficiency: Familiarity with ERP systems, CRM tools, and AI-enabled operational analytics

Apply: Email your profile to resume@atworkforce.com